Director, Health & Wellness

Include, but are not limited to:

Resident & Family Relations:

• Serve as the lead point of contact for residents and their families, addressing concerns and fostering positive
  relationships.
• Oversee the resident move-in process, ensuring a seamless transition for new residents.
• Collaborate with the Director of Housing to manage and maintain the waitlist process effectively.
• Manage monthly resident billing and ensure timely and accurate submissions to accounting.
• Participate in care conferences as needed to ensure coordinated care for residents.
• Lead resident satisfaction surveys and continuous quality improvement initiatives, utilizing feedback to
  improve services and operations.

Operational & Financial Management:

• Lead the management of the departmental budget in collaboration with the DRCC and Executive Director,
  ensuring efficient financial operations.
• Oversee dining room operations and meal service in collaboration with the Director of Hospitality.
• Ensure adequate supplies and equipment are available and properly maintained to meet the needs of
  residents and staff (i.e. PPE).
• Ensure adherence to regulatory standards and policies by overseeing fire drills, safety protocols, and
  emergency code compliance.

Staff Leadership & Development:

• Manage day-to-day clinical team scheduling, ensuring appropriate staffing levels are maintained at all times.
• Oversee recruitment, hiring, onboarding and orientation of staff, ensuring all new employees are effectively integrated into the team.
• Responsible for team member education, including orientation, annual training, and ongoing/on-the spot education.
• Evaluate staff performance, assisting with probationary reviews and conducting annual performance appraisals.
• Facilitate regular staff meetings, preparing agendas, materials, meeting minutes and follow up on action items as needed.
• Respond to concerns, complaints, and suggestions from staff, working with the team to resolve issues promptly and effectively.

Compliance & Quality Assurance:

• Oversee the completion of care plans in collaboration with the Retirement Coordinator to ensure all residents receive appropriate and tailored care.
• Support on-call rotation and be available to respond to emergency situations as required
• Collaborate with the DRCC to maintain consistency and high standards between the Retirement Homes.
• Ensure completion of RHRA-required incident reports and lead investigations as necessary, ensuring compliance with all regulatory requirements.